sustainability vision | fitipower integrated technology inc.-九游会登陆

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in the after-sales service, quality, and safety of products, we seek total satisfaction and recognition of both customers and users. in employee human rights, integrity and ethics, and environmental protection, we further request for the development of a sustainable partnership with esg interdependency with the supply chain.


goals

achieved
on-going
issue goal 2022~2023 target 2022 status
customer service
  • customer satisfaction increases one point annually (compared to the target set in the previous year)
  • there were no incidents related to customer infringement or information leakage
  • closure rate for customer complaints reach 100%
customer satisfaction > 83 points
there were no incidents related to customer infringement or information leakage
closure rate for customer complaints reach 100%
procurement practices
  • local procurement > 65%
  • 100% of the suppliers comply with conflict-free procurement
local procurement > 65%
100% of the suppliers comply with conflict-free procurement
supplier evaluation and communication
  • publish fitipower’s supplier code of conduct
  • 100% of the suppliers implement rba saq, with results included in procurement considerations
implementation of sustainable assessment in supplier evaluation process
100% of the new suppliers implement rba saq; implemented when the agreement with existing suppliers is renewed
100% of the new suppliers sign the sustainability commitment signed when the agreement with existing suppliers is renewed


fitipower product value chain


customer service




procurement practices


in 2022, we worked with 254 suppliers, among which 72 were new suppliers. the total procurement amount was about nt$8.3 billion, wherein $5.8 billion were spent on local procurement, occupying 70% of the total amount.



responsible minerals sourcing


47 suppliers were investigated in 2022. the collection rate was 100%. according to the result of the investigation, all of the suppliers used 3tg minerals from rmi-certified smelters. there were a total of 138 qualified smelters. 





supplier evaluation


with covid-19 restrictions relaxed and retired, the corresponding written audits adopted during covid-19 have been replaced by the original on-site and online audits. in 2022, we had planned for 24 suppliers to be included in the annual audit plan, with an actual achievement rate of 100%. for complaints made by pmic suppliers due to product quality abnormalities in 2022, internal quality units have strengthened management with improvement completed. therefore, audit results showed no significant deficiencies or risks of our vendors (all 24 suppliers were graded “a”).


based on international trends and social concerns, we make rolling adjustments to scm policies and actively diversify supply channels. we conducted supplier risk investigation to understand the economic, social and environmental condition of suppliers and their sustainable development status. this information will also be a consideration for prioritizing purchases from new suppliers. in the future, we are planning to incorporate relevant esg certifications into our evaluation for new suppliers.

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